Yiwaiwai Customer Service Chat Assistant Basic Features Free Forever

Essential Tool for E-commerce Customer Service / Quick Replies at the Touch of a Button

Organize daily customer service communication with reply categories, quick input, and team sync.

Start with quick phrases and organize common items according to your actual work needs.

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Keep Your Common Replies Within Reach

Every product detail, design, and button is created with the user experience in mind

High Flexibility

Don't see the app you need? Contact us to help you adapt it.

Multi-user Sync

Supports multiple users on one device with cloud data sync


Windows version / Preview
 
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Comprehensive and industry-leading feature support / Fully leading

 
Keyword highlighting
TAB focus switching
High DPI adaptation (4K screens)
Quick sorting (batch supported)
Colorful labels
Multi-keyword search
Global customizable hotkeys
One-click send
Rich text editing
Global encoding
File transfer
Bookmark mode supported
Supports Windows
Supports iOS
Supports Android
Supports macOS

Keep Your Common Replies Within Reach

Organize daily customer service communication with reply categories, quick input, and team sync.

Quick phrases

Start with quick phrases and organize common items according to your actual work needs.

Data grouping

Combine data grouping with team sync to keep daily operations clearly organized.

Team sync

Use desktop communication in a familiar interface and adjust your settings as needed.

Desktop communication

View options related to quick phrases, and confirm device and version information before getting started.

Installation and usage help

How do I choose the version suitable for my device?

Select your device system in the download center and view the corresponding version name.

How do I start using it after downloading?

Open the installation file and follow the installation prompts on your device to complete setup.

Yiwaiwai Download Center

Choose the client that matches your device.

View all download versions →
Installation and usage help

From download to stable connection, get started quickly in three steps

Yiwaiwai provides clear client guidance and common question explanations to help you complete initial setup on your computer, phone, or tablet and quickly enter a stable usage state.

Choose the corresponding platform

Select the Windows, macOS, Android, or iOS version based on your current device system, then follow the prompts to complete installation after downloading.

Log in and connect

After opening the client, enter your account information and select a recommended node to establish a connection, without manually modifying complex parameters.

Keep the client updated

Regularly checking for version updates can bring stability optimizations and compatibility improvements, reducing abnormal fluctuations during use.

What should I do if I cannot connect after the first installation?

First confirm that your device is connected to the internet and check whether the client is the latest version. If you still cannot connect, try switching to a different node or restarting the client and connecting again.

Can the same account be used on multiple devices?

Yiwaiwai supports switching between commonly used devices, but to avoid abnormal disconnections, it is recommended not to connect a large number of devices at the same time.